Privacy Policy
Your Data
Â
The data we collect is only what you provide us upon account creation or checkout. We collect identifiers such as your name, account name, or profile name. We collect contact information such as your email address, phone number, and mailing address. We also collect your profile information, such as previous interactions or purchases with us. We will never sell your data, nor use it for things such as behavioral advertising.Â
In general, the third-party providers we use will collect, use, and disclose your information only as necessary to perform the services they provide to us. However, certain third-party service providers, like payment gateways and other payment transaction processors, have their own privacy policies regarding the information we must provide to them for purchase-related transactions. We advise you to review their privacy policies to understand how these providers will handle your personal information.Â
If you are a European citizen, you have the right to access your personal information that is stored on our website. If you wish to update, correct, or delete this information you may do so by contacting us at our support email listed at the bottom of this page.
Our website’s data collection practices are not altered if we receive a “Do Not Track” signal from your browser.
We may share your Personal Information to comply with applicable laws and regulations within the United States of America. We may be required to provide information to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We collect information about you during the checkout process on our store.
Â
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Â
Only administrators of our team have access to the information you provide us. For example;
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Cookies
If you choose to leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one (1) year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up cookies to save your login information and your screen display choices. Login cookies last for two (2) days, and screen options cookies last for one (1) year. If you select “Remember Me”, your login will persist for two (2) weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one (1) day.
Â
Â
Newsletter & emails
If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.
We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.
To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.
This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.
No identifiable information is otherwise tracked outside this website except for the email address.
Â
Â
Changes
This policy is subject to change at the discretion of Primate Traces LLC. This policy was last updated on July 1, 2023.
Â